Do you have a minimum order value?
Yes our minimum order value is £35 +vat
What is your embroidery set up charge and what does this cover?
We charge a one off set up fee of £25+ vat per design. This charge is for the digitisation of the design itself so that it can be read by our embroidery machines. This is a skilled procedure which can take many hours, depending on the design you give us. We only charge this fee once so you will not have to pay this for any future orders which use the same design.
How long will my order take?
We strive to fulfil your order as quickly as possible, but do allow us 7-10 business days from approval of your artwork. If you opt for delivery then this can take 3-5 business days once dispatched. If you require your items sooner than that, please let us know before we start the process, so that we can notify you if it is possible or not.
Can I collect my order?
When your order is complete, you are free to collect it from our premises in Walthamstow between 9am to 5pm Monday to Friday.
Is it possible to have my order delivered?
Yes, it is possible to have your order delivered. We can arrange for a courier to deliver your items to you at an additional cost of £8.50 +vat, for orders under £250 +vat.
How can I pay?
We accept a wide range of payments such as cash, Visa, MasterCard, PayPal, BACS as methods of payment. We currently do not accept American Express.
Will I receive a sample?
Yes, all new designs that have been set up will be sampled and set to your email. If you wish to see the physical sample, feel free to visit us in Walthamstow or we can arrange to have it sent to you via post. We will not proceed with any order until we receive your approval
How do I send you my design/logo
Please sen your artwork and enquiries to us via email in any of the following formats: jpg, pdf, eps, png, tiff, AI, bmp, cdr.
What are your opening hours?
We open from Monday to Friday 9am to 5pm, this may vary during our busier periods and over the Christmas season. We will inform you on our website.
How do I place an order?
Provide us with the following:
Artwork in the correct format
Height & width dimensions of your designs in mm/cm as you would like them to appear on the garment
Font style & size of any text you would like to have on the garment
Description of where on the garment you would like the designs placed (eg. Left chest or right arm ect.)
Product codes, colours & quantities of any items from our catalogue you wish for us to supply.
A member of our team will soon after get back with you to determine your quite, provided we have the required details with 48 hours.
Can I provide my own garments?
Yes, we are happy to accept garments you provide us for yourself, provided they ate suitable for embroidery. We may need to see the garments before committing to the job.
Can Uniform Wear provide the garments I need?
Absolutely, we offer a range of clothing and accessories on our online catalogue, many of which we have tried and tested ourselves. We are also happy to make recommendations where a customer is unsure of what they need.
Will I be able to approve my design before you start the embroidery?
Yes you may be able to, we do not that the work until we receive our customers approval.
Can you just give me a rough quote over the phone?
It is virtually impossible for us to offer a quotation over the phone without seeing your designs. As every design is different, the stick count will also be different so therefore the price will be different as well. Please either fill in all the fields in the ‘Get a Quote’ section on our website, or email us your designs and requirements.
Do I get to keep my logo design after it has been set up?
Once the logo design has been set up, we keep it on our system for future uses by you. Each design is set up uniquely by individual digitisers and created specifically for our machines which they will be embroidered on, so the file is a unique interpretation of your original design. If you would like to receive the digested version of your logo, there is a £50 +vat charge to release the digitised file which we will then email to you.
What if I want to cancel my order?
As soon as production has started on your garments, we will be unable to cancel your order but please unsure any queries you have in relation to your order are dealt with prior to giving your approval which initiates the production process.
What if I change my mind or realise I have made a mistake about where I want my logo placed or size of it?
As soon as the production has started on your garments, we will be unable to change your order. Please ensure you are 100% happy with your requirements prior to giving your approval which initiates the production process. Uniform Wear will not accept any responsibility for mistakes realised after approval by the customers.
Can I get a refund if I am not happy?
Customers must approve all quotes and samples in writing (via email) prior to production taking place. It is therefore imperative that you are fully satisfied before prompting us to go ahead with the embroidery. As soon as approval happens, production begins and once a customer’s unique design has been placed on a garment, it is impossible for us to offer any refunds.
